How can I upgrade my support plan?
You can upgrade your support plan at any time by contacting Sherware Support Staff to upgrade your plan. You will be given the option to pay the difference between the two plans with a credit card or by mailing in a check.

When do I need to renew my support?
You will be contact by SherWare Support staff prior to when your support is set to expire, reminding you to renew your support. You can choose to renew when you receive your support notice or anytime before your support expires. If you choose to not renew support until after your plan has expired, you may be charged a late fee.

How fast will I receive a response from Support?
We make every effort to respond to your e-mails and phone messages as soon as we receive them, in the order they arrive. if we’re unable to answer them immediately, your e-mail or message will be replied to in less than two hours.

Where should I go first when I need help?
By all means, please take advantage of our complimentary support features, including our Online Support Library and online forums. We’ve compiled different types of “helps” in an effort to help every style of learner. The best way to feel confident and use your program to its fullest is to know how it works. If you cannot locate an answer to your question through one of our online help options, then please feel free to contact Support.

How do I get the software out of demonstration mode?
Upon purchasing the software, you will be given a live registration code from SherWare that will unlock the software to its fullest capacity. You can simply go to File > Change Registration code to change the software from demonstration mode and begin entering your data.