Contact Support
Please see the chart below to see when and how to contact SherWare Support, depending on your support plan. Support plans are required the first year upon purchasing the software.
| Support Plan | Contact Hours | How to Contact |
| Platinum | 9 a.m.- 6 p.m. EST | 1. IM: Contact SherWare Support to set up 2. Call:888-446-2218 3. Send e-mails to: support@sherware.com |
| Gold | 9 a.m.- 6 p.m. EST | 1. Call:888-446-2218 2. Send e-mails to: support@sherware.com |
| Silver | 9 a.m.- 6 p.m. EST | Send e-mails to: support@sherware.com |
| Bronze | 9 a.m.- 6 p.m. EST | Single inquiries for $75 |
If you do not have a support plan, you can purchase a single inquiry from Support for $75.